Brand consistency with the customer experience model

Consistency between a company’s brand and service delivery operating model is essential in the pursuit of extraordinary customer experiences. Consistency is a critical element in the successful design of any company’s operating model for service delivery. Two simple examples of “consistency” can clarify the concept. A luxury travel company bills itself as an expert in identifying “the best match” between […]

What is better: walking or running?

I walk briskly for an hour a day to help keep my weight down and my cardiovascular fitness. Why not run instead of walk, you ask? Well, with my back it’s still not 100%, even though the surgery was six years ago; coupled with very bad knees, walking was the logical choice! However, I have always wondered: is walking or […]

Try probiotics for healthy weight loss

If you haven’t tried them yet, probiotics are a must if you want to stay healthy and lose some weight at the same time. A probiotic is an organism, which is also known as ‘friendly’ or ‘healthy’ bacteria. A probiotic helps balance the intestinal tract by killing harmful bacteria. Weight loss probiotics can be found in most yogurts and yogurt-based […]

Achieve your goals even if you are facing a mountain of debt and your world is collapsing around you!

I recently watched an inspiring BBC TV show about Nick and Lesley Vallance. Her story teaches a lot about how to achieve your goals and dreams, even when your world is literally and metaphorically collapsing around you and you have a mountain of debt casting a shadow over your life. Nick’s architecture business in Surrey had gone bankrupt. Instead of […]

Buy mobile phones smartly

Mobile phones have become a 21st century revolution. What started as large, bulky wireless handheld devices have evolved into highly sophisticated, stylish, feature-rich and compact phones. First generation mobile phones used to offer only voice over a wireless network. Modern 3G phones allow you to share data and video along with your voice. You can click pictures using them, record […]